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Terms and Conditions - Richmond Valley, New South Wales, Northern Rivers, North Coast, Casino Visitor Information Centre, Visitor Information Centre, Kyogle, Casino, Tabulam, Mallanganee, Cougal, Woodenbong, Urbenville, Evans Head, Woodburn, Broadwater, Coraki, Accommodation, tours, activities, car hire, train, bus, businesses, online booking, local products, Richmond Valley Tourism, recreational retreats, shopping, services, dining, café, events, fishing, real estate, pubs, clubs, restaurants, bed and breakfast, hotels, motels, camping, national parks, caravan parks, self drive tours, bus tour itineraries, art galleries, state forests
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Terms and Conditions

Casino Visitor Information Centre
C/o- Richmond Valley Council
Locked Bag 10
Casino, NSW  2470


TERMS AND CONDITIONS
Travel arrangements and prices detailed on this www Internet site are provided and coordinated by the Casino Visitor Information Centre. The Casino Visitor Information Centre has taken due care and responsibility to verify and check all information in this Internet WWW site as at the time of compilation. However, as the relevant accommodation & tour operators in this brochure supply this information, it accepts no responsibility for any inaccuracy or misdescription contained in this publication or information as so supplied.
Sales of services as contained in this publication are made by Casino Visitor Information Centre, only as an agent for the person, business or company providing the services. Casino Visitor Information Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

PRIVACY POLICY
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how Casino Visitor Information Centre handles and protects your PII in accordance with commonly accepted privacy principles.
Casino Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to tourism@richmondvalley.nsw.gov.au or sent via postal mail to:
Casino Visitor Information Centre
C/o- Richmond Valley Council
Locked Bag 10
Casino, NSW  2470

WHAT INFORMATION WE COLLECT
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Casino Visitor Information Centre collects PII when you:
• Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with Casino Visitor Information Centre
• Contact tourism@richmondvalley.nsw.gov.au
Casino Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

HOW WE USE YOUR INFORMATION
Casino Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.visitrichmondvalley.com.au may be used to:
• Purchase Casino Visitor Information Centre products or services
Information collected when you purchase from Casino Visitor Information Centre is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
• Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

WHO WE SHARE YOUR INFORMATION WITH
Casino Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
• Accommodation suppliers
Casino Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Casino Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on Casino Visitor Information Centre.
• Legal obligations
Casino Visitor Information Centre may be required by law to disclose information provided by you to Casino Visitor Information Centre for the purposes of obtaining products or services from Casino Visitor Information Centre. Casino Visitor Information Centre may also disclose information against someone who poses a threat to Casino Visitor Information Centres interests (such as customer fraud) or whose activities could cause harm to others.

HOW YOU CONTROL AND ACCESS YOUR INFORMATION
Casino Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
• Booking information
If at anytime you would like to alter the PII you provided to Casino Visitor Information Centre in your booking, please contact us.
• General
If at anytime you wish to enquire about any of your PII that is stored by Casino Visitor Information Centre please contact us.

VALIDITY OF RATES
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details. Deposits
Payment is due within 72 hours of receiving written confirmation from Casino Visitor Information Centre. Please proceed to our "Secure Payment" form to submit credit card details.

CANCELLATION POLICY
For all Bookings: whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$22.00 (inc. GST) administration fee in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property/tour or for any reason beyond our control.

TOURS
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.

DISCLAIMER
This web site may contain information about activities which by reason of their physical exertion or the degree of physical fitness required may be unsuitable or dangerous for certain persons, or the web site may describe activities which are inherently dangerous. Richmond Valley Council makes no representations as to the nature, quality or suitability about any or all of the activities shown on this site and the user agrees that the user shall be responsible for first satisfying himself/herself by independent enquiry or advice as to the suitability of the particular activity.

This web site contains contact details for various businesses and service providers. In placing these contact details on this web site, Richmond Valley Council makes no representation as to the currency or accuracy of such details. Nor does Richmond Valley Council make any representation as to the nature or quality of the goods or services provided by the listed businesses and service providers, or as to their suitability for the purposes of persons using the contact details.
 
Richmond Valley Council shall have no liability, in negligence or howsoever, for any loss, damage, liability or inconvenience suffered by you or any other person as a result of their use of the contact details. Any person proposing to use or rely on any of the contact details should first satisfy themselves of the currency and accuracy of those contact details and any other information displayed on this web site.
 
Richmond Valley Council will not be liable, in negligence or howsoever, for loss, damage, liability or inconvenience suffered by you or any other person resulting from any action or decision by you in reliance upon the information on this web site, or any propagation of computer worms, virus, internet access difficulties, malfunction in equipment or software, interruption, communications failure or delay in operation.